Returns & Exchanges

We want you to be happy with every piece from Apex Vestire. If an order isn’t right, you can ask for a return or an exchange by contacting us within 7 days of delivery.

To be eligible for a return or exchange, your item must be:

• Unworn and unaltered: in the same condition you received it.
• Complete: with all tags attached.
• Packaged: in its original packaging.

Items that have been worn, altered or are missing their tags or packaging may not be accepted. Please keep your order number handy, as we will ask for it.

• Get in touch within 7 days of delivery: use our contact form and choose “Returns and Exchanges”, or email apexvestire@gmail.com.
• Tell us what happened: include your order number, the item concerned and whether you would like a return or an exchange.
• Wait for our reply: we will review your request and confirm the next steps with you before you send anything back.
• Pack it carefully: place the item, unworn and with its tags attached, in its original packaging.

If the fit isn’t quite right, we can exchange your item for a different size, subject to availability. If the size you need is not in stock, we will let you know so you can decide what you would like to do.

Not sure which size to choose? Ask us before you order or before you request an exchange, and we will help you with sizing and fit.

Once we have received and inspected your returned item, we will email you to confirm whether your return has been approved.

If a refund is due, we will confirm how and when it will be issued, based on how you paid: cash on delivery, card or bank transfer. If you have not heard from us after sending your item back, please get in touch and we will look into it.

When we approve your request, we will tell you where and how to send the item back, and whether any return delivery cost applies. Please do not send anything back before we have confirmed.

We suggest using a trackable delivery service and keeping your receipt until your return is complete, so you can show proof of delivery if needed.

If your order arrives damaged, or you received a different item from the one you ordered, contact us as soon as possible and within 7 days of delivery. Send your order number and a few clear photos of the item and its packaging, and we will put it right.

Questions about a return, an exchange or your order? Our team is happy to help.