Privacy Policy

Apex Vestire (“we”, “us” or “our”) is an online store for Italian-inspired formal wear, serving customers in Pakistan. This Privacy Policy explains what personal information we collect when you visit apexvestire.me, place an order or get in touch, how we use it, and the choices you have.

By using our website you agree to the practices described here. If you do not agree with this policy, please do not use the site.

We collect the following types of information:

• Contact details: your name, email address and phone number.
• Order and delivery details: your billing and delivery address, the items you order, your chosen delivery method and your order history.
• Sizing information: measurements or fit preferences you share when you ask us for sizing or alteration help.
• Messages: anything you send through our contact form or by email or phone, including an order number if you provide one.
• Account details: if you create an account, your login details and saved preferences.
• Technical information: your IP address, browser and device type, the pages you view and how you reached our site, collected through cookies and similar tools.

We use your information to:

• Process, deliver and confirm your orders, and send you delivery updates.
• Verify cash on delivery orders and match bank transfers to your order.
• Answer your questions and handle returns and exchanges.
• Manage your account and keep our records accurate.
• Send you news and offers, only where you have agreed to receive them.
• Understand how the site is used so we can improve our products, service and website.
• Prevent fraud, keep the site secure and meet our legal obligations.

We use cookies, which are small files stored on your device, to keep your cart and checkout working, remember your preferences and understand how visitors use the site. We use analytics tools, including Google Analytics, to see which pages are visited and how long people stay.

You can manage your cookie preferences through the cookie banner on our site, or block and delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work properly without essential cookies.

We share personal information only where it is needed to run our business:

• Delivery partners: courier companies receive your name, address and phone number so they can deliver your order.
• Payment providers: card payments are handled by our payment provider, and bank transfers go through your bank.
• Service providers: website hosting, email delivery, analytics and security tools that help us operate the site. They may only use your information to provide their services to us.
• Legal and safety: authorities or professional advisers where the law requires it, or to protect our rights, our customers or the site.

We do not sell your personal information. If our business is ever sold or restructured, your information may be transferred as part of that process.

We accept cash on delivery, debit and credit cards, and direct bank transfer. For card payments, you enter your card details on our payment provider’s secure page, and we do not store your full card number. For bank transfers, we use the transfer details only to match the payment to your order. For cash on delivery, we may call or message you to confirm the order before it is dispatched.

We keep personal information only for as long as we need it for the purposes described in this policy, including to meet tax, accounting and legal requirements. Order records are kept for a reasonable period after delivery in case of returns, exchanges or disputes. When information is no longer needed, we delete it or make it anonymous.

We use reasonable technical and organisational measures to protect your information, including secure HTTPS connections, access controls and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have an account, please keep your password private.

You can ask us to:

• Give you a copy of the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete your information, where we are not required to keep it.
• Stop using your information for marketing. Every marketing message includes a way to opt out, or you can contact us.

To make a request, email us at apexvestire@gmail.com. We may need to confirm your identity first, and we will reply within a reasonable time.

Our website is intended for adults and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

Our site may link to other websites, such as our social media pages. We do not control these sites and are not responsible for their privacy practices, so we encourage you to read their policies.

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top. If we make significant changes, we will make that clear on our website.

If you have a question about this policy or how we handle your information, get in touch.